Contact Us
Have a question?
Your satisfaction is important to us. Within our site, we provide answers to Frequently Asked Questions about our Prepaid Card. However, we realize there may be areas of interest or concerns that are not covered in our FAQs. See below for contact information.
Contact Information
Telephone:
For Customer Service including activation of your card call Bank of America Cardholder Services toll free 24 hours a day, 7 days a week at:
1.833.215.1617
Note: The toll free “833” numbers are only accessible from within U.S.
TTY 1.866.656.5913
1.423.262.1651 for Customer Service outside of the U.S.
For promotion-related inquiries contact Consumer Promotions at:
1. 888.444.5369
* Please see the Schedule of Bank Fees that you received with the Consumer Promotions Prepaid Debit Card for any applicable fees that might be charged.
Written Correspondence:
P.O. Box 8488
Gray, TN 37615-8488
Email:
Email us at [email protected] with any questions or comments. Please include your name, full address, and the first 6 digits and the last 4 digits of the Card number.
Transaction Inquiries:
In case of errors or questions about your card transactions, call 1.833.215.1617 or write to:
Bank of America Cardholder ServicesP.O. Box 8488
Gray, TN 37615-8488