During the time period of 10:00 PM Eastern Time on 11/15/2024, through 7:00 AM Eastern Time on 11/16/2024, the Bank of America claims system will be undergoing maintenance. As a result, we will not be able to take any claims for unauthorized transactions or errors on your account during that time period. We also will not be able to discuss claims you may have previously filed. We apologize for the inconvenience, and we will be able to take your claim or discuss existing claims before 10:00 PM Eastern Time on 11/15/2024 or after 7:00 AM Eastern Time on 11/16/2024. If you are wanting to file a claim or discuss an existing claim, please call before 10:00 PM Eastern Time on 11/15/2024 or after 7:00 AM Eastern Time on 11/16/2024, and we will be glad to assist you.


During the time period of 10:00 PM Eastern Time on 11/15/2024, through 7:00 AM Eastern Time on 11/16/2024, the Bank of America claims system will be undergoing maintenance. As a result, we will not be able to take any claims for unauthorized transactions or errors on your account during that time period. We also will not be able to discuss claims you may have previously filed. We apologize for the inconvenience, and we will be able to take your claim or discuss existing claims before 10:00 PM Eastern Time on 11/15/2024 or after 7:00 AM Eastern Time on 11/16/2024. If you are wanting to file a claim or discuss an existing claim, please call before 10:00 PM Eastern Time on 11/15/2024 or after 7:00 AM Eastern Time on 11/16/2024, and we will be glad to assist you.

Please note that the New York Child Support Program ("New York Child Support") is changing its debit card program for child support payments.

What's happening: As of March 31, 2023, your Bank of America prepaid debit card ("card") will no longer receive deposits from New York Child Support.

Beginning October 1, 2023, we will begin the process of deactivating cards on a rolling basis. Upon deactivation, if you have not used all the funds in your account, a paper check for the remaining balance will be sent at no cost to the mailing address that Bank of America has on file for you. If you have any questions. Please call 1.844.323.7637. Representatives are available 24 hours a day, 7 days a week and can help in multiple languages.

What to do prior to October 1, 2023:

  • Spend the entire balance remaining on your card. Did you know? Most merchants allow you to spend down the entire balance at the point-of-sale by performing a "split transaction."
  • Transfer your complete funds to your existing checking or savings account by selecting the "Transfer funds" option within this site.
  • Contact the Bank of America Service Center at 1.844.323.7637 to request a paper check for your remaining balance.
  • For any recurring bill payments set up on your card, remember to change to another form of payment prior to closure.
  • Check your mailing address and make updates as needed.
  • For information or questions regarding scheduled child support payments after March 31, 2023, please contact the New York State Child Support Helpline at 888.208.4485, TTY 866.875.9975.

Please note that the New York Child Support Program ("New York Child Support") is changing its debit card program for child support payments.

What's happening: As of March 31, 2023, your Bank of America prepaid debit card ("card") will no longer receive deposits from New York Child Support.

Beginning October 1, 2023, we will begin the process of deactivating cards on a rolling basis. Upon deactivation, if you have not used all the funds in your account, a paper check for the remaining balance will be sent at no cost to the mailing address that Bank of America has on file for you. If you have any questions. Please call 1.844.323.7637. Representatives are available 24 hours a day, 7 days a week and can help in multiple languages.

What to do prior to October 1, 2023:

  • Spend the entire balance remaining on your card. Did you know? Most merchants allow you to spend down the entire balance at the point-of-sale by performing a "split transaction."
  • Transfer your complete funds to your existing checking or savings account by selecting the "Transfer funds" option within this site.
  • Contact the Bank of America Service Center at 1.844.323.7637 to request a paper check for your remaining balance.
  • For any recurring bill payments set up on your card, remember to change to another form of payment prior to closure.
  • Check your mailing address and make updates as needed.
  • For information or questions regarding scheduled child support payments after March 31, 2023, please contact the New York State Child Support Helpline at 888.208.4485, TTY 866.875.9975.

  • Your debit card provides access to your child support payments 24 hours a day, 7 days a week

    • Use everywhere Mastercard ® debit cards are accepted
    • Make purchases and get cash back at many stores
    • Access cash at ATMS and tellers that accept Mastercard

  • Use your card everywhere Mastercard Debit cards are accepted

    • Grocery stores
    • Retail stores
    • Online, phone or mail orders
    • Gas stations
    • Pay many bills with your card

  • For any questions regarding your child support payments:

    Please contact the New York State Child Support Helpline at (888) 208-4485, TTY (866) 875-9975.

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This prepaid debit card is issued by Bank of America, N.A. pursuant to license by Mastercard ® International Incorporated. Mastercard is a registered trademark of Mastercard International Incorporated.