Contact Us
Have a question?
Your satisfaction is important to us. Within our site, we provide answers to Frequently Asked Questions about our Prepaid Card. However, we realize there may be areas of interest or concerns that are not covered in our FAQs, so you can contact us.
Contact Information
Telephone:
Call Bank of America Cardholder Services toll free 24 hours a day, 7 days a week at:
(833) 896-7979 for Customer Service including activation of your card
Note: The toll free “833” and “866”numbers are only accessible from within U.S.
(866) 656-5913 TTY line for the hearing impaired
(423) 262-1650 for Customer Service outside of the U.S.
Written Correspondence:
P.O. Box 8488
Gray, TN 37615-8488
Email:
Email us at [email protected] with any questions or comments.
Please include your name, full address, and the first 6 digits and the last 4 digits of the Card number.
Transaction Inquiries:
In case of errors or questions about your card transactions, call (833) 896-7979 or write to:
P.O. Box 8488
Gray, TN 37615-8488
For any questions regarding your compensation or deposits to your prepaid debit card, please contact your donor center.